Returns & Refunds

Beauté Leville Inc., doing business as Fragrance Source

At Fragrance Source, we are committed to providing high-quality, authentic fragrances. However, we understand that buying fragrances online can be challenging, and sometimes a scent may not meet your expectations. Our return policy is designed to be fair and transparent while ensuring product integrity.

Order Cancellations

  • Cancellation Before Shipment: Orders can be canceled if they have not yet been shipped.
  • Cancellation Deadline: Contact us within 12 hours of placing your order or before your order ships, whichever comes first.
  • Cancellation Process:
    1. Contact our customer service team at contact@fragrancesource.ca with your order number.
    2. If your order has not yet been processed for shipping, we will cancel it and issue a full refund to your original payment method.
    3. If your order has already been shipped, it cannot be canceled and must be processed as a return.

Returns & Refunds

We accept returns under the following conditions:

1. Defective, Incorrect, or Damaged Items (Our Error)

  • Return Method: Returns are accepted by mail only.
  • Return Process:
    1. Email contact@fragrancesource.ca within 14 days of delivery with your order number and clear photos of the product showing the issue.
    2. Once we confirm the issue, we will provide a prepaid return shipping label.
    3. Ship the item back within 7 days of receiving the return label. Opened items may be accepted when opening the product is necessary to identify the defect or damage.
    4. Contact our team regarding the shipment.
  • Return Shipping: We cover return shipping costs for defective, incorrect, or damaged items.
  • Restocking Fee: No restocking fee applies for defective, incorrect, or damaged items.
  • Refund Processing Time: Refunds will be processed within 3–5 business days after we receive and inspect the return.
  • Refund Method: Refunds are issued to the original payment method used at checkout.
  • Shipping Cost Refund: Original shipping costs are non-refundable.

We may refuse returns that do not meet this policy.

2. Disappointed with the Scent? (Lightly Tested Fragrances)

  • Eligible Products:
    • Full-size bottles that have been lightly tested (a few sprays).
    • Must be at least 95% full and in original packaging.
    • Cannot be testers, gift sets, or clearance items.
  • Return Process:
    1. Contact contact@fragrancesource.ca within 14 days of delivery with your order number and a request for return.
    2. We will provide return instructions and an authorization number.
    3. Ship the item back within 7 days of receiving approval.
  • Return Shipping and Restocking Fee: A 20% restocking fee will be deducted from the refund. No separate return-shipping charge will be deducted from the refund.
  • Refund Processing Time: Refunds will be processed within 5–7 business days after we receive and inspect the return.
  • Refund Method: Refunds are issued to the original payment method used at checkout.
  • Shipping Cost Refund: Original shipping costs are non-refundable.

3. Other Customer Remorse Returns (Wrong Item Ordered, Changed Mind)

  • Return Eligibility:
    • The product must be unopened, unused, and in its original, sealed packaging.
    • Used or unsealed items (except for lightly tested fragrances) are NOT eligible for return.
  • Return Process:
    1. Contact contact@fragrancesource.ca within 14 days of delivery with your order number and reason for return.
    2. We will provide return instructions and a return authorization number.
    3. You must ship the item back within 7 days of receiving return approval.
  • Return Shipping and Restocking Fee: A 20% restocking fee will be deducted from the refund. No separate return-shipping charge will be deducted from the refund.
  • Refund Processing Time: Refunds will be processed within 5–7 business days after we receive and inspect the return.
  • Refund Method: Refunds are issued to the original payment method used at checkout.
  • Shipping Cost Refund: Original shipping costs are non-refundable.

Exchanges

We do not currently offer direct exchanges. Customers who wish to purchase a different product may request a return for an eligible item under this policy and place a new order.

Non-Returnable Items

The following items are final sale and cannot be returned:

  • Tester bottles (marked as such in product listings).
  • Gift sets with broken packaging.
  • Clearance items.
  • Any item not purchased directly from Fragrance Source.

Additional Notes

  • Rejected Returns: If you return an item outside the return window, or if the item does not meet our return eligibility criteria, the return will be rejected. You may choose to have the item shipped back to you at your own expense.
  • Chargebacks & Fraud Prevention: Any fraudulent chargeback claims will be disputed with relevant evidence.
  • Policy Updates: Fragrance Source reserves the right to update this policy at any time.

Authenticity & Sourcing Policy

We are not an authorized retailer of the brands we carry; however, we take product authenticity very seriously. Every fragrance we sell is sourced exclusively from reputable suppliers who are directly linked to the brands and authorized distributors.

Our sourcing standards include:

  • Strict product verification to ensure every item meets brand and industry authenticity standards.
  • Trusted supply chain partners with established histories in the fragrance industry.

We stand by the 100% authenticity of our products and ensure that every fragrance you receive is genuine, fresh, and exactly as described.

For any return or refund inquiries, please contact contact@fragrancesource.ca.